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UP ! YOUR SERVICE INSIGHT : True Stories Of Winners & Losers In The Quest For Superior Service
Ron KaufmanWELL USED, PAPERBACK
RM19.00
Insights Help Us Learn, Improve And Grow In Customer Service And Customer Experience Delivering.
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Description
True stories of winners and losers in the quest for superior service to Get Yourself inspired. Who wins? Who loses? It’s up to you!
Real drama and trauma of service disaster and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more.
Benchmark the best service innovations (Chapter 5: Generating New Ideas).
Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business).
Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards).
Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!
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About the Author
Ron Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service.
Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron’s methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.
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