Shop - POWERFUL PHRASES FOR DEALING WITH DIFFICULT PEOPLE : Over 325 Ready-To-Use Words And Phrases For Working With Challenging Personalities

View All Photos
Powerful Phrases for Dealing with Difficult People : Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities – Renee Evenson

POWERFUL PHRASES FOR DEALING WITH DIFFICULT PEOPLE : Over 325 Ready-To-Use Words And Phrases For Working With Challenging Personalities

Renee Evenson


A Guide On How To Communicate And Navigate Interpersonal Relationships With Difficult People And In Difficult Situations

ISBN 9780814432983
Book Condition BRAND NEW
Publisher AMACOM
Publication Date 22 Mar 2018
Pages 240
Weight 0.48 kg
Dimension 23 × 15.4 × 1.7 cm
Retail Price RM55.90
Availability: Out of stock

Additional information

Out of stock

  • Detail Description


★★ How To Develop The Skills And Strategies To Handle Any Conflict With Any Person ★★
It’s not the work that’s so hard — it’s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.
The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success.
Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work–people who can grate on our nerves.
There’s no escaping problematic personalities. And there’s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace—and put your career on an unstoppable upward trajectory.

Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:
● Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
● 325 phrases that lead to constructive conflict-resolution conversations
● Nonverbal communication skills to back up your words
● 20 challenging coworker behaviors, with specific phrases and actions for dealing with each
● Sample dialogues that demonstrate how phrasing improves interactions
● 10 difficult boss personality types, with guidelines for working through problems with each
● A five-step process for moving from conflict to resolution
● Tips for recovering from blunders you may have caused yourself
● “Why This Works” sections that provide detailed explanations
● “I” phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
Button-pushing situations are going to come up today at work–and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.
Don’t get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.
The Author recommends The 5 steps To Deal With Difficult People Or A Bad Boss.
1. Think first (think about the issue from all angles and calm down)
2. Gain a better understanding of the situation
3. Define the problem (once you understand, say how you see it and get a common understanding)
4. Propose your best solution
5. Agree on a resolution
Following these five steps may be uncomfortable at first, but the more you attempt to constructively deal with challenges head on, the easier it will be. Always keep your focus on communicating openly, constructively, and assertively. State how the behavior affected you. Ask the person to explain. Agree on your perspectives. Negotiate the best resolution. Say something positive about your relationship.
Effectively resolving conflict will increase your confidence, improve your communication skills, and ultimately make your work relationships more fulfilling. When you do, you, your colleagues, and your company will be all the better for it!
About the Author :
Renée Evenson is a small-business consultant specializing in workplace communication and conflict-resolution strategies. Her previous books include Powerful Phrases for Effective Customer Service and Customer Service Training 101. She lives in Saint Simons Island, Georgia.
[ --- Read more --- ]
You've just added this product to the cart: