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Kay Kendall & Glenn Bodinson – LEADING THE MALCOLM BALDRIGE WAY : How World-Class Leaders Align Their Organizations To Deliver Exceptional Results
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Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Excep

Glenn Bodinson, Kay Kendall
BRAND NEW, HARDCOVER
Glenn Bodinson, Kay Kendall
BRAND NEW, HARDCOVER

RM33.00

The Definitive Guide To Implementing Baldrige Criteria In Any Organization

ISBN 9781259588662
Book Condition BRAND NEW
Format HARDCOVER
Publisher McGraw-Hill Higher Education
Publication Date 9/12/2016
Pages 240
Weight 0.53 kg
Dimension 23.6 × 16 × 2.3 cm
Availability: 2 in stock

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  • TABLE OF CONTENTS

Description

The definitive guide to implementing Baldrige Criteria in any organization―from the team that has worked with 19 Malcolm Baldrige Award winners

The Malcolm Baldrige National Quality Award is the gold standard to which leaders in the public and private sectors aspire.

In Leading the Malcolm Baldrige Way, sought-after Baldrige consultants Kay Kendall and Glenn Bodinson provide leaders with the tools to improve their organizational cultures, boost employee engagement, create powerful leaders and strong teams, counteract entitlement and negativity with positive feedback, and accelerate excellence throughout their organizations.

This master class in succeeding the Malcolm Baldrige way presents the best practices of world-class leaders and provides a proven approach for continuous improvement.

★★ This book features one of the newly announced Baldrige Award 2016 recipients and the first ever long-term care facility, Kindred Nursing and Rehabilitation
–Mountain Valley ★★

For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire.

With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results.

Learn how to:
● Drive employee engagement to exciting new levels
● Create an organizational culture that energizes everyone
● Maintain upward momentum, even in a downturn
● Counteract negativity and entitlement with positive feedback
● Get your senior managers on board and up to speed
● Cultivate strong leaders and build powerful teams
●Accelerate excellence throughout your organization

Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work.

This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment.

Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory.

Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading―the Malcolm Baldrige way.
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Why do Top Leaders Use Malcolm Baldrige Leadership Standards?

Have you heard about the Malcolm Baldrige Leadership Award? It is a business quality improvement standard and famous award that top women leaders use to enhance their staff engagement, leadership skills and profits developed by the former secretary of commerce, under Ronald Regan

How are these standards creating world-class leaders that increase team engagement and deliver exceptional results?

Join me today to learn about the Malcolm Baldrige Leadership award, & how you can use this proven system to advance your career, and your company, whether it is large or small.

What is The Malcolm Baldrige Leadership Award?

In the 1980’s United States industries had lost their competitive edge with other countries. Foreign manufacturers understood the importance of delivering high quality products. The United States was falling behind.

Malcolm Baldrige who was the Secretary of Commerce under Ronald Reagan was very concerned. America’s was less competitive in manufacturing, particularly in the automotive and electronics industries, while Japanese attention to quality was taking the market share.

So in 1987 the Malcolm Baldrige National Quality Improvement Act was signed into law.

Why do Top Companies Use Malcolm Baldrige Leadership Standards?
Our guest today Kay Kendall stated; “one study in the manufacturing sector showed remarkable financial growth in the few years leading up to the award and in the years after winning the award.”

The Malcolm Baldrige leadership standards are highly adaptable, highly flexible, and there aren’t many other models out there that have that kind of power.

There are so many things that you and your organization can learn from the remarkable results of these winners.

Listen to learn how Malcolm Baldrige Leadership methods will give you tools to engage yourself and your employees. You will hear some of the best practices of the award winning leaders in business today.

About the Author
Kay Kendall (Richardson, TX), is a principal and CEO of BaldrigeCoach, a professional consulting firm focused on helping organizations achieve exceptional performance. She spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries, including aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. In addition to her background as a Lean Six Sigma Master Black Belt, Kay has extensive experience using the Baldrige Criteria, the Balanced Scorecard, Hoshin Kanri, and benchmarking to deliver superior results.

Glenn Bodinson, FACHE (Richardson, TX) spent 24 years with AT&T (Western Electric and Lucent Technologies). He then founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work through the power of Performance Excellence. As a Vice President with the Hogan Center, Glenn coached clients through a two-year program centered around creating an organizational culture of continuous improvement. Hogan Center clients went on to win five Baldrige Awards. Glenn is a Six Sigma Black Belt and Fellow of the American College of Healthcare Executives (FACHE).

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Foreword
1 An Introduction to Baldrige
2 Why Employee Engagement Matters
3 Organizational Culture and How It Impacts Employee Engagement
4 Drivers of Employee Engagement
5 Using Data to Drive Engagement
6 When You’re Already a Pretty Good Organization
7 Maintaining Momentum When Facing a Downturn
8 The Challenges of Being a Very Large Organization
9 The Challenges of Being a Very Small Organization
10 Getting All of the Senior Leaders on Board
11 Confronting a Culture of Entitlement
12 Employee Engagement and the Bottom Line
13 Common Characteristics of the Leaders of Baldrige Award-Winning Organizations
14 Lessons Learned About the Journey
15 Other Benefits of Preparing an Application—Teamwork and Leadership Development
16 Accelerating Excellence®
Appendix A: Additional References and Resources
Appendix B: Case Study: Unexpected Excellence at Kindred Nursing and Rehabilitation Mountain Valley
Appendix C: The Baldrige Award Process
Appendix D: Award-Winning Organizations

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