AMAZON : Managing Extraordinary Success In 5-D ValueBenjamin Wall
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The Structured Insights, Strategies & Framework For Managing Value In Five Dimensions of Amazon’s Extraordinary Success
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- Detail Description
☞ What sets Amazon apart from all other companies “?
☞ How will it continue to disrupt business in the future and what can other companies learn from it?
In Amazon: Managing Extraordinary Success in 5-D Value, Benjamin Wall offers structured insights into strategically managing value in the key relationships to customers, personnel, business partners, and investors in order to improve value management at any company.
The book provides a framework for managing value in five dimensions and explores how Amazon has built strong relationships in each of these dimensions and provides insights that can be applied to other businesses as well. The book emphasizes the importance of creating a customer-centric culture, building strong relationships with suppliers, creating a unique culture that values innovation and empowers employees, building partnerships with other companies, and creating value for shareholders through strategic investments and financial management.
The five dimensions of value are:
1. Customers: The first dimension of value is managing value in customer relationships. This involves creating a customer-centric culture and providing exceptional customer experience.
2. Suppliers: The second dimension of value is managing value in supplier relationships. This involves building strong relationships with suppliers and ensuring that they are treated fairly.
3. Employees: The third dimension of value is managing value in employee relationships. This involves creating a unique culture that values innovation and empowers employees to take risks.
4. Partners: The fourth dimension of value is managing value in partner relationships. This involves building partnerships with other companies and ensuring that both parties benefit from the relationship.
5. Shareholders: The fifth dimension of value is managing value in shareholder relationships. This involves creating value for shareholders through strategic investments and financial management.
It offers a practical and comprehensive approach to understanding and replicating Amazon’s success, making it a valuable resource for business leaders and entrepreneurs. Wall also discover that the extraordinary success of Amazon is due to market-leading strength in three “dimensions” of value :
● owning the mightiest supply chain to deliver fastest and cheapest the broadest range of products, (owning the best in the supply chain)
● enhancing what customers and business partners are doing when using the website / online ecosystem, (doing in the individualized website)
● and knowing how to implement the optimal terms and conditions in the after-sales customer experience. (knowing the right info and terms for after-sales customer experience)
Wall takes a look at the unique managerial skill of Amazon and how each of these organizational areas operates externally and internally according to a separate business logic based on a dimension of value.
In an original examination, Wall systematically evaluates Amazon by categorizing and connecting its external and internal success factors to dimensions of value. Each “score” on an external success factor is linked to an internal success factor in managing processes, organizational culture, and the business model, so that managers and leaders can enhance their own internal success factors and move towards the same successful external factors.
Amazon looks to the future where the near-term promise of the company is evaluated to be in the development from online to omnichannel retail, including the sale of services, by reviving out of Amazon’s past the fourth dimension of value: feeling how to integrate value.
The long-term potential of Amazon is set in the context of a sustainable future for retail, based on trends arising today in meaning across multiple communities, which is the emerging fifth dimension of value. Amazon is projected to operate in this value dimension again as a disruptor, and with Wall’s help, managers and leaders can reach for the same kind of success.
This book is differs from other books on Amazon’s success in the following ways:
◆ Focus on managing value in key relationships: While other books on Amazon’s success may focus on the company’s history or leadership principles, Wall’s book provides a structured framework for managing value in the key relationships of Amazon, including customers, suppliers, employees, partners, and shareholders.
◆ Emphasis on practical advice: Wall’s book offers practical advice and insights that can be applied to other businesses as well, rather than just focusing on Amazon’s unique circumstances.
◆ Unique approach: Wall’s book offers a unique approach to understanding Amazon’s success, focusing on the company’s ability to manage value in multiple dimensions rather than just one or two.
◆ Comprehensive coverage: Wall’s book covers a wide range of topics related to managing value in key relationships, including customer-centricity, supplier relationships, employee culture, partnerships, and financial management.
Overall, “Amazon: Managing Extraordinary Success in 5-D Value” provides a comprehensive framework for managing value in the key relationships of Amazon, offering insights that can be applied to other businesses as well. It is a valuable resource for businesses of all sizes that want to learn from Amazon’s success. The book provides a clear and concise framework for understanding value management and a roadmap for businesses to follow to achieve their own extraordinary success.
About the Author :
Benjamin Wall was born in the USA and studied at Yale University and the London School of Economics. He is active in management consulting with KPMG, an independent consultant, and a professor in business studies programs at the University of St. Gallen, Business School Lausanne, and the University of Applied Sciences in Business Administration. Benjamin has spent his professional life in the Zurich area in Switzerland, where he now resides.
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